Vice President John Dramani Mahama has directed Ghana's utility companies to drastically improve their performance in order to justify upward tariff adjustments imposed earlier this year.
“Ghanaians are increasingly becoming disturbed about your services and there is a dire need for you to set up performance targets and standards coupled with better supervision in order to churn out better services to your customers,” he told company bosses, including the managing directors of the Electricity of Company of Ghana (ECG), the Public Utility Regulatory Commission (PURC), and GRIDCo, at an emergency meeting in Accra.
The Vice President identified the lack of communication between companies and customers, frequent water shortages and power cuts as major challenges. He appealed to the companies to strengthen their supervisory roles to ensure that all sectors work effectively to meet their targets.
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© 2010 Menas Associates
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